North Oatlands Animal Hospital

CLIENT SATISFACTION SURVEY
How did you learn about our Hospital and find our phone number or other contact information?

Was your initial telephone call answered promptly and was our telephone response Courteous and helpful? Were all of your initial questions answered?

Were the appointment times available to you convenient to your schedule?

Did you receive a reminder phone call the day before your appointment? If you had any pre-appointment instructions, were they explained to you adequately?

Do you feel the outside appearance of the facility was professional and inviting? If during a holiday season, did you enjoy the decorations and find them appropriate?

Did you find our waiting area comfortable and clean?

Was our Reception staff courteous and attentive to your needs during your wait?

Were you seen at your scheduled appointment time? And, if not, was the time delay satisfactorily explained to you?

Were our Pet Nurse(s) knowledgeable, attentive and careful with your pet?

Was the Doctor courteous and genuinely concerned with your pet's health?

Did the Doctor explain your pet's problem clearly and completely?

Do you feel your pet received quality professional health care?

If your pet required a hospital stay, was your pet returned to you clean?

Did you receive an estimate before services were rendered?

Was the invoice presented with adequate detail?

Was our payment policy clearly communicated to you?

Do you feel that our pricing policy is fair for the quality of services you and your pet received?

While in our waiting room, did you find the selection of retail items comprehensive and arranged in an orderly fashion? Are there any foods, supplements, or retail items which you would like to see us carry in addition to our stocked products?

Would you recommend our veterinary practice to your friends? If so, are you aware of our policy for rewarding for referrals?

Date Of Your Visit:
Your Name and/or your Pet's Name? (OPTIONAL)

Please provide names and comments on/for staff members with whom you interacted that you wish to share with our management (positive or negative):

Please Feel Free To Leave Us Any Additonal Comments:

Thank you for taking the time to complete our brief survey. We sincerely appreciate your honest feedback and all comments offered will be shared with staff members.